Do you have a showroom that I can visit?

Absolutely, we have a showroom where you can explore our stunning collections up close! It is located in Calvia, on the South West of the island, just 20 minutes from the airport.

Visits are by appointment only, so we can give you our full attention. To schedule your visit, simply make an appointment through the contact page on our website. 

Do prices shown on the website include delivery & set up costs?

Our website lists all items without delivery, setup, and collection costs, as these charges depend on several factors.

Delivery and setup costs are calculated based on the location of your event, the specific items being rented, and the time required for setup. Other factors, such as accessibility and any special requirements, may also influence the final cost.

Once we receive your wishlist, we’ll provide you with a full quote that includes all applicable charges. 

Our delivery and setup services are available for rental orders with a total items value of at least €500.

Do you offer discounts for multiple day rentals?

Yes, we do offer discounts for multiple-day rentals! All you need to do is select the number of days you'd like the item for, and the discount will be automatically applied to the new price shown on each item’s page.

Please note that the multiple-day discounts are based on just one delivery and pick-up day. Our team will deliver and set up the items on the first day of the rental period and will return to collect them on the last day.

Do you offer custom calligraphy and print work?

Yes, we do offer custom calligraphy and print work on our rental items. Most of our items are provided as a blank canvas, giving you the flexibility to arrange your own print work.

If you’d like us to provide hand calligraphy on any items, please contact us with your request, and we will provide a quote for the customization.

For vinyl or print work, we can offer an estimate and connect you directly with our print partners, who will handle all design work. Once the custom designs are completed, we will ensure the fully printed items are delivered to your event.

What if I want to rent an item but with some changes to how it is listed?

We are happy to accommodate custom requests for our items. If you’re interested in renting an item but would like to make modifications, like our mirror wall seating chart with a different number of mirrors or a candelabra with no candles, simply reach out to us.

Whenever possible, we’ll make the necessary adjustments and provide you with a revised price based on your specifications. Our goal is to ensure you get exactly what you envision for your special day.

What's the process for renting your items for my event?

Renting our items could not be simpler! Start by browsing our collections and selecting the rental dates. Add any items you’d like to rent to your wishlist basket. Once you’ve chosen everything, you can proceed to enter your contact details and event location information.

Our team will receive your wishlist, verify the availability of all items for your date and calculate the delivery and setup costs based on your event’s specifics. You’ll then receive a full quotation for everything. Once you approve the quote and arrange your first payment, we’ll secure your selected items for your event. You’ll also receive a notification for the final payment.

On the day of your event, our team will deliver all the items to your venue and will complete all agreed set ups, according to the predetermined locations and time frame. On collection day, we will arrive at the agreed time to collect all items, ensuring everything is smoothly taken care of from start to finish. 

Do you take a security deposit to cover any damages?

Yes, we do require a security deposit to cover any potential damages. The amount is calculated on a per-item basis and will be included in the full quote you receive at the start of the rental process. The security deposit is placed as a hold on your credit card and can be processed either in the days leading up to the event or on the day of delivery, directly with our delivery team.

After the event, once we have collected all items, we will assess their condition. If any damages are found, we will notify you before any charges are applied to the card hold. If the items are returned in the same condition as they were delivered, the hold will be released, and no charges will be made.

What are your payment terms?

Our payment terms are designed to be simple and convenient. Payments can be made by credit card or bank transfer. To confirm your booking, a first payment of 50% is required at the time of accepting our quote. The remaining 50% is due 14 days before the event or the start of the rental period.